DORMA  |Authentication Code Checking

DORMA Product Authentication Serivce
To protect our customers and DORMA's image as a quality brand, we have produced this guide to allow you to promptly verify whether the product you have purchased is a genuine DORMA product.For product authencity check, please visit http//www.dorma.com and click the Product Authentication quick link..

After you have entered the 16 digit security code retrieved from the main security label on our product, you will see one of the following responses
1) "The authenticated merchandise is a Genuine Product of DORMA Far East Pte Ltd.. Thank you for your inquiry.".
2)"The code has been queried X times, the first query was on XXXXXXXX. To prevent counterfeiting, the code can only be queried once. The product may be counterfeited if the first query is inconsistent with the above date & time. Please contact your local DORMA office for assistance." This imply that the product has been verified not more than 4 attempts.
3)Exceeded Query times. This imply that the product has been enquired more than 4 times,The product may be counterfeited if the first query is inconsistent with the above date & time. Please contact your local DORMA office for assistance
4)Sorry, we are unable to authenticate the code you have entered,please note that the product may be counterfeited. Please contact your local DORMA office for assistance.